Policies and FAQ

-Room payment is collected after the free cancellation period expires, which is 5 days before your check-in date. This means you will not be charged initially when booking, giving you flexibility to cancel without penalty up to that point. -Following the room payment, we preauthorize a refundable deposit of £50 per room. This preauthorization is placed on the same card used during booking and serves as a security hold rather than an immediate charge. The deposit hold is released from our end one day after your checkout, provided there are no damages or additional charges. Once released, it might take from instant up to 10 working days to be available to spend again depending on your bank provider. -An invoice is available upon request at check-out. Please contact us if needed

On the arrival date at check-in time (15:00), you will receive another email with the self-check-in instructions and more useful information for your stay. The check-in process is with keypad code and key safe. If unsure how to use a key safe, please have a look at this video explaining how to use them: https://www.youtube.com/shorts/e4vx63UqfDA (https://www.youtube.com/shorts/e4vx63UqfDA) We can offer early check in from 12 pm subject to availability for a £15.00 charge and late check out up to 2 pm for £15.00 subject to availability. Luggage storage is possible booking early check-in/late check out. Outside those hours you can book a luggage storage facility in Brighton: stasher.com Last minute Bookings: If you’ve just booked today after the check-in time, check-in details will be sent after the room payment and deposit are processed. This may take up to 30 minutes. If needed, you can email us to expedite the process. Other important check-in information: Please remember to have access to the email you used to book on the arrival date. Please note that on busy days in Brighton, there might be network issues. If this happens on the door, connect to our Wi-Fi: Network: Central Wave Password: 987654321

Central Wave operates with a hybrid reception model, combining online reception with on-site reception availability. Reception is available intermittently on site between 10:00 AM and 5:00 PM and may be temporarily unattended during these hours. Outside these times, and whenever reception is not staffed, guests are supported through online reception, which is monitored constantly. A live-in host is based at the property, which allows on-site assistance to be provided when required.

Your room is fully prepared for your stay with toilet paper, toiletries, tea, coffee, milk and towels. If you need to restock up your supplies or if you would like extra pillows or blankets please message us. As part of our environmental policy, rooms are not automatically serviced during the stay. If your stay is over 2 days and you would like fresh towels or linen or if you would like rubbish removed, please send us a message and we will be happy to assist.

Guests can cancel their booking free of charge up to 5 days before the scheduled check-in day. Cancellations made within this timeframe incur no fees, allowing flexibility in planning your stay.

The nearest parking option is The Lanes car park. Alternatively, street parking is available (pay and display Zone C). For detailed rate information, please visit: www.brighton-hove.gov.uk/parking-and-travel/parking/paid-parking-formerly-known-pay-and-display. (www.brighton-hove.gov.uk/parking-and-travel/parking/paid-parking-formerly-known-pay-and-display.)

Unfortunately, Central Wave does not provide on-site luggage storage due to operational constraints. However, guests (https://stasher.com/luggage-storage/brighton)can conveniently book secure luggage storage services through www.stasher.com,(https://stasher.com/luggage-storage/brighton) which offers trusted facilities in Brighton. Additionally, to enhance your stay, Central Wave offers early check-in and late check-out options when available, allowing you more flexibility with your arrival and departure times without the need to store luggage elsewhere. Please contact us in advance to arrange these services.

Currently, Central Wave is a room-only beach hotel and does not offer breakfast as part of its accommodations. However, each room is equipped with a tea and coffee station for your convenience. For guests looking to enjoy breakfast locally, we provide a detailed area guide recommending some of the best cafés and breakfast spots near the hotel. You can access this guide at https://www.centralwavebrighton.com/post/discover-where-to-eat-in-brighton-local-picks-near-central-wave (https://www.centralwavebrighton.com/post/discover-where-to-eat-in-brighton-local-picks-near-central-wave)to explore a variety of dining options that suit different tastes and preferences.

Primary contact (10:00 AM – 5:00 PM): For all enquiries and assistance during reception hours, please use our hybrid reception service so we can respond quickly and efficiently. centralwavebrighton@gmail.com Emergencies (24/7): In case of an emergency at any time, please contact our 24-hour emergency support company on 01273 916888. This emergency number is provided as a 24-hour backup, while our online reception remains the preferred contact method for general assistance during reception hours. If you are unable to use your own mobile phone, assistance can be requested in person or via online reception, and guests may make or receive phone calls using the property’s telephone if required.

Quiet hours: To ensure a comfortable stay for all guests, quiet hours apply from 10:00 PM. Parties and loud noise are not permitted at any time. Damage & behaviour: Guests are expected to treat the property with care. Any damage caused during a stay may be charged accordingly. Smoking policy: Central Wave Brighton is a non‑smoking property. Smoking and vaping are not permitted inside the building and might incure in extra charges and inmediate check out without refund. Key charges: If the key is lost there might be a charge of £30.00. (Top tip: you can use the keysafe to avoid misplacing the key) Pets policy: Unfortunately Central wave cannot accomodate pets Children and Extra Beds: Children are welcome (with adult companion), but please note we do not provide cots or extra beds. Guest Verification Policy We may request a valid photo ID matching the name on the booking. In some cases, additional verification may be required to confirm payment or booking details. Fraudulent or suspicious bookings may be cancelled without refund.